Legal notice
Terms of Service
Welcome to Roselle. By accessing or using our website and purchasing our products, you agree to the following terms.
1. General This site is operated by [Legal Business Name], located at [Business Address]. Throughout the site, the terms "we," "us," and "our" refer to Roselle.
2. Products All products are described as accurately as possible. We do not warrant that product descriptions, images, or other content are error-free.
3. Pricing and Payment All prices are listed in [USD] and are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion.
4. Use of the Site You agree not to use this site for any unlawful purpose or in violation of any applicable laws.
5. Limitation of Liability Roselle is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
7. Contact Questions about these Terms can be sent to help@tryroselle.com.
Privacy Policy
1. Information We Collect We collect information you provide directly (name, email, shipping address, payment details) and information collected automatically (browsing behavior, device information, cookies).
2. How We Use Your Information We use your information to process orders, communicate with you, improve our site, and, where you have opted in, send marketing communications.
3. Marketing and Tracking We may use tools such as the Meta (Facebook) Pixel, Google Analytics, and email marketing platforms to understand site usage and deliver relevant ads. You can opt out of marketing emails at any time using the unsubscribe link.
4. Sharing Your Information We do not sell your personal information. We may share data with service providers (payment processors, shipping carriers, email platforms) solely to fulfill orders and operate our business.
5. Cookies Our site uses cookies to improve your browsing experience. You can disable cookies in your browser settings.
6. Your Rights Depending on your location, you may have rights to access, correct, or delete your personal data. Contact us at [support email] to make a request.
7. Contact For privacy questions, contact [support email].
Refund and Returns Policy
30-Day Money-Back Guarantee We want you to be completely satisfied with your purchase. If you are not happy with Roselle's Home Odor Remover for any reason, contact us within 30 days of your purchase date at [support email] and we will issue a full refund.
How to Request a Refund Email [support email] with your order number and the reason for your request. Refunds are typically processed within [X] business days of approval.
Damaged or Defective Items If your order arrives damaged or defective, contact us within [1] days of delivery with photos of the issue so we can resolve it quickly.
Refund Method Approved refunds are issued to the original payment method used at checkout.
Shipping Policy
Processing Time Orders are processed within 1–2 business days.
Shipping Time Standard shipping typically arrives within 5–9 business days, depending on your location.
Order Tracking Once your order ships, you will receive a confirmation email with tracking information.