Refund Policy
REFUND AND RETURN POLICY
Roselle 30-Day Satisfaction Guarantee
We want you to love your Roselle products. If you're not fully satisfied, we offer a 30-Day Satisfaction Guarantee from the date of delivery, subject to the terms below. This policy supplements Section 6 of our Terms of Service; in the event of any conflict, Section 6 of our Terms of Service controls.
Return Eligibility Windows
- Days 0–14 from delivery (unopened products only): Choose a refund of 30% of your purchase price, or an exchange or store credit for the full value of your purchase.
- Days 15–30 from delivery (unopened products only): Choose a refund of 50% of your purchase price, or an exchange or store credit for the full value of your purchase.
- Opened products (within 30 days of delivery): Eligible for an exchange or store credit only. Refunds are not available for opened products.
- After 30 days from delivery: Returns are not eligible, unless covered by a separate product warranty or at Roselle's discretion in special circumstances.
This guarantee applies to both domestic (US) and international orders.
Defective, Damaged, or Incorrect Items
If you receive a defective or damaged product, or if we shipped you the wrong item, contact us at help@tryroselle.com within 30 days of delivery with your order number and a photo of the issue. We will provide a free replacement or a full refund, and Roselle will cover the cost of return shipping. This applies regardless of whether the product has been opened.
Return Shipping
For standard returns (i.e., not defective, damaged, or incorrect items), a flat return shipping fee will be deducted from your refund or store credit. Roselle will provide you with a return shipping label upon approval of your return request.
How to Request a Return
To request a refund, exchange, or store credit, email us at help@tryroselle.com with your order number and the reason for your return. Once your request is approved, we will provide instructions and, where applicable, a prepaid return shipping label. Please do not send returns without first contacting us, as unauthorized returns may not be processed.
Processing Time
Once we receive and inspect your returned item, please allow 10-14 business days for your refund, exchange, or store credit to be processed. Refunds will be issued to your original payment method. Store credit and exchange confirmations will be sent to the email address on your account.
Non-Refundable Fees
Shipping and handling fees paid at checkout are non-refundable, except where required by law.
Contact Us
Questions about this policy can be sent to:
Roselle
help@tryroselle.com
5800 E 2nd St, Casper, Wyoming 82609, US
(737) 773-3804