Shipping Policy
SHIPPING POLICY
Processing Time
Orders are typically processed within 1-2 business days of purchase, not including weekends or holidays. Processing time is separate from shipping/transit time. During high-volume periods (e.g., promotions or holidays), processing may take slightly longer; we'll do our best to notify you of any significant delays.
Shipping Rates
Roselle offers free shipping on all orders, domestic and international.
Shipping Destinations
We ship within the United States and to select international destinations. International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. We are not responsible for delays caused by customs processing.
Delivery Times
Estimated delivery time is 6-9 business days for domestic (US) orders and 10-12 business days for international orders, in addition to processing time. These are estimates only, not guarantees. We are not responsible for delays caused by shipping carriers, customs processing, weather, or other events outside our control.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24-48 hours for tracking information to update after you receive your shipping confirmation.
Risk of Loss
Once we transfer your order to the shipping carrier, title and risk of loss pass to you. However, as a courtesy, if your package is lost or stolen after being marked "delivered," contact us at help@tryroselle.com with your order number, and we will work with you on a replacement or refund at our discretion. This is offered as a courtesy and does not waive or limit the liability terms in our Terms of Service.
Incorrect Shipping Information
You are responsible for providing accurate shipping information at checkout. Roselle is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If your package is returned to us due to an undeliverable address, we will contact you to arrange reshipment, which may incur an additional shipping charge.
Order Changes
If you need to change your shipping address or order details, contact us as soon as possible at help@tryroselle.com. We cannot guarantee changes once an order has entered processing or shipped.
Contact Us
Questions about this policy can be sent to:
Roselle
help@tryroselle.com
5800 E 2nd St, Casper, Wyoming 82609, US
(737) 773-3804